JACKSON, Miss. (WJTV) – A boil water notice has been issued for 12,000 Jackson customers. This comes after JXN Water officials announced there were significant pipe breaks during the day on Wednesday, January 17.

JXN Water officials said they began seeing isolated pressure issues Wednesday night. They said the issues became more widespread overnight due to a “deliberate misinformation campaign” on social media that claimed JXN Water was going to shut the water plants off at some point.

Officials said people acted that social media post by filling their tubs with water. This caused demand to spike up beyond a level JXN Water could support given the significant demand during the day on Wednesday.

According to JXN Water, the water treatment plants operated continuously through the night, but the plants have not been able to recover the water lost on Wednesday. As a result, many customers are waking up to low pressure or no water.

The boil water notice affects customers at the following locations:

• 39209 – West Jackson along the 49 corridor
• 39204 – West/Central Jackson along 49 corridor to Pearl River and south on east side of 55 between 55 and the Pearl River
• 39212 – South Jackson
• 39272 – South Jackson
• 39170 – South Jackson

All customers are advised to boil their drinking water until notice is lifted. Water should be brought to a rolling boil for one minute for the following: cooking or baking, making ice cubes, taking medication, brushing teeth, washing food, mixing baby formula or food, mixing juices or drinks feeding pets washing dishes and all other consumption.

Neighbors will be notified immediately when the advisory is lifted. For more information customers may contact 601-500-5200 or visit www.jxnwater.com.

This notice is for the surface water system only.