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911 service restored in Mississippi after outage: AT&T

By Jaylin Thornton Sep 25, 2025 | 2:03 PM

JACKSON, Miss. (WJTV) – 911 systems across Mississippi, Louisiana and Alabama were down Thursday afternoon, authorities said.

The Mississippi Emergency Management Agency said AT&T was reporting damage to some of its fiber optic lines and that was affecting 911 services across the state.

“The state of Mississippi is in close contact with AT&T. AT&T crews are working to assess the damage and restore service as quickly as possible,” said Gov. Tate Reeves (R-Miss.).

AT&T also reported crews were working to repair multiple fiber cuts that affected 911 service for some customers in Louisiana and Mississippi.

By Thursday evening, multiple departments reported 911 service had been restored.

“911 service is operating normally across affected areas in Louisiana and Mississippi following a disruption earlier today. We understand how important these services are and apologize to our customers for the inconvenience,” an AT&T spokesperson said in an email.

AT&T said 911 service continued to operate normally Thursday night across the previously affected areas.

“The issues were caused by fiber cuts made by third parties. At no time did Alabama, Louisiana or Mississippi experience statewide 9-1-1 disruptions. We understand how important these services are and apologize to our customers for the inconvenience,” the spokesperson said.

The following agencies in Mississippi have provided updated contact numbers or emails:

Columbia Police Department:

  • 911 will be routed to dispatch, use extension 0 for emergencies

Forrest County Sheriff’s Office:

  • 601 544 7800, option 1

George County MS Emergency Management:

  • 601-247-2100 or 601-247-2101

Hattiesburg Police Department:

  • 601-475-1306

Hinds County Sheriff’s Office:

  • 601-352-1521

JPD Alternate Contact numbers: 

  • Precinct One-601-960-0914 
  • Precinct Two-601-960-0768 
  • Precinct Three-601-960-0871 
  • Precinct Four-601-960-0742 
  • PD5-601-960-0925 
  • PSC City Cell 601-624-5113 

Lincoln County Sheriff’s Office:

  • 601-833-5231 or 601-833-2424

City of Lumberton:

  • For City or Water-related issues: tgray@lumberton.ms
  • For Police Department issues: ecowart@lumbertonmspd.gov

Madison County EOC:

  • 769-257-1352

Madison County Sheriff’s Office:

  • 601-859-2345

Madison Police Department:

  • 601-856-6111

Marion County Sheriff’s Office:

  • 601-736-5051, extension 9

Mendenhall Police Department:

  • 601-847-2641

Pearl Police Department:

  • 601-939-7000

Pearl River County E-911:

  • Text 911 or call 601-916-9127

Petal Police Department:

  • 601-544-5331

Pike County Sheriff’s Office:

  • 601-783-6767

Rankin County Sheriff’s Office:

  • 601-825-1480

Richland Police Department:

  • 601-932-3100

Ridgeland Police Department:

  • 601-856-2121 option #1

Scott County Sheriff’s Office:

  • 601-469-1511

Walthall County Sheriff’s Office:

  • 601-876-3481

Yazoo City Police Department:

  • 662-746-0013

Yazoo County Emergency Management Agency:

  • 662-746-0014

The Associated Press contributed to this report.